Return Policy

Our goal at the Dan Merkel Media  is your complete satisfaction.

Please email us at: jeff@designgrotto.com or call us at (760) 215-4589 if there is any discrepancy with your online order. If you are not satisfied in any way with imagery from the Dan Merkel Media website, you may exchange it or return the item within 7 days from RECEIPT of items for online orders. You will receive a credit for the cost of the purchased item after it has been inspected for return to our inventory. Shipping charges are NOT refundable. The customer must pay return shipping charges unless it was our shipping error.

If you receive item(s) that were believed to be damaged during shipping, please take photos of the items and packaging so that we can properly document.

Return Authorization

You must inform our staff via email prior to shipping a return in order to receive proper instructions and authorization. Email: jeff@designgrotto.com

Damaged Returns

We accept any returns that follow the above return guidelines. However, art prints are very delicate, therefore you need to take extreme measures to ensure the items are returned undamaged. If we receive a damaged item as a return and we are unable to re-enter it into our inventory, we offer you the following options:

1) We can return the item(s) to you at no additional charge
2) We can refund 50% of the purchase price of the item(s)
3) We can offer you store credit for 50% of the purchase price of the item(s)

We suggest insuring all return shipments to avoid any possible damaged-in-transit losses. Please re-use original packing materials if possible.