FAQ

What is the return policy for online orders?
If you are not satisfied with imagery from DanMerkelMedia.com, you may exchange or return the item within 7 days from receipt of item(s). You will receive a credit for the cost of the purchased item after it has been inspected for return to our inventory. Shipping charges are not refundable. The customer is responsible for return shipping charges unless it was our shipping error. View Return Policy details

SHIPPING
How long does it take to ship an item?
2-4 weeks shipping and delivery for most items. Prints 16×24 or larger can take up to 6 weeks.  Aluminum orders can take up to 6 weeks for delivery.

Do you ship internationally?
Yes, we ship internationally. Our shipping prices are an estimate, you may be contacted if additional shipping charges are necessary. They do not include any custom or tariff costs in your country. Please research your country’s custom regulations before you order an item. If there are special instructions on how to ship an item to your country, please include it with the order.

With all International orders, customer is responsible for all import duties and custom fees. If shipment is refused, the customer is responsible for the original shipping charges, import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package.

How much does it cost for Shipping and Handling?
Shipping is based on the total amount purchased. Our price list for domestic and international deliveries can be viewed at Prices / Shipping page.

What company do you use to ship items?
Most domestic orderes are shipped USPS Priority Mail.  Large format prints are shipped via FedEx and UPS.  International deliveries vary between USPS, FedEx and DHL.

How are prints shipped?
Matted prints will arrive in a bubble envelope or cardboard box depending on the size. Prints larger than 16×24 are sent flat in a box or rolled in a tube.

My items were received damaged during shipping, what should I do?
If you believe your item(s) were received damaged due to shipping neglect, please take photos of both the damaged packaging and the damaged items so that we can properly verify and document it.  We will work diligently to get the issue resolved and have a replacement sent to you.  Please email us at jeff@designgrotto.com.

My item is an international delivery and has not arrived within the estimated time frame. What should I do?
The first thing you will want to do is inquire with your country’s mail custom department. Sometimes items are held up in customs. If your item is not held up in customs, please email us at: jeff@designgrotto.com to inquire about your order. Provide your order number and date of order so we can look it up in our system.

My item is a US delivery and has not arrived within the estimated time frame. What should I do?
Please use email us at: jeff@designgrotto.com to inquire about your order. Provide your order number and date of order so we can look it up in our system.

There is a problem with the order that arrived. What should I do?
Please use email us at: jeff@designgrotto.com to inquire about your order. Provide your order number and date of order so we can look it up in our system.

I ordered multiple items , but not all items arrived. What should I do?
Depending on the items you ordered, we may need to ship them separately.  Size and weight are factors in how your order will be sent.  Please contact us directly if you have questions on the timeframe.  If all of your items have not arrived within the stated timeframe, Please use email us at: jeff@designgrotto.com to inquire about your order. Provide your order number and date of order so we can look it up in our system.

PRINTS
What is the difference between Glossy Prints, Matte Prints and Canvas Giclees?
Glossy Prints: Glossy prints are on coated paper with a very smooth, shiny reflective surface and have a high-contrast appearance.
Matte Prints: Matte prints have a slight gloss with a subtle, often pearl-like texture. Matte prints show less glare than glossy prints.
Canvas Giclees: Canvas giclees are printed on textured canvas similar to the surface of a painting giving it an “art” look. Once the canvas is stretched and wrapped, it can be hung on the wall just as it is without any framing.

Aluminum:  Images are printed on Aluminum and have a very reflective surface.  The colors are very vibrant and also come ready to hang.  They hold up well in various weather conditions and require very minimal upkeep.

What sizes are prints available in?
All prints are available as 16×24 . Most are also available in larger sizes and formats (Matte, Glossy, Canvas, Aluminum) but each image needs to be looked at individually for size and format availability.

Do you sell digital files?
Typically the answer is “no”. But we do make occasional exceptions and license digital files. All projects have a substantial budget or large media exposure to offset the risk of having digital files available to reproduce.

If you are interested in purchasing a large installation piece, email us at: jeff@designgrotto.com and let us know the details of your project including image name, images size, location of installation and approximate project budget.

IMAGE LICENSING / IMAGE USE
Are Dan Merkel’s images available for book covers, advertisements, and other commercial usages?
Yes. Dan’s images are right’s managed and available for commercial licensing.

Since we already have some licensing agreements in place, all new projects will need to be checked against existing agreements and any restrictions that may apply.

EVENTS / EXHIBITS
We have an event where we would like to invite Dan. Is this possible?
Dan does attend events and special functions, let us know details about your event including dates and if there is a budget for travel and accommodations.

We would like to do a special exhibit of Dan’s work in our museum or gallery. Is this possible?
Yes. Dan exhibits his artwork around the world. We are always interested to hear of new opportunities.